Faced with rising energy costs and demands for more sustainable organisations, more and more organisations were reaching out to Utility Aid for help.  The challenge was to provide a service to customers that was both cost effective and informative.  Ruaire developed a service for low to medium users of energy that allowed them to take advantage of expert advice without the traditionally high cost of an on site energy audit.  “Onsite audit costs can quickly escalate when there are long travel times. Our thoughts were to remove the travel cost and try to conduct the audit remotely, using the latest video technology”.  In the initial test phase 10 surveys were conducted, the outcome was positive for all 10 and so we developed the package throughout 2023.  In January 2024 we launched version 3 of our audit which now provides all the necessary information organisations need to make good decisions and also the financial information funding providers were asking for.  In todays talk we will discuss how the survey works, the benefits to organisations and how the Remote Discovery Document needs to be the start of your Net Zero Journey.